For e-commerce stores & D2C brands
AI agents that answer order questions, confirm COD orders, follow up on failed deliveries and process returns, using live data from your store and courier, so your team handles only what needs a person.
Where it leaks
The answers already sit in your store and courier panel. Someone just has to look them up, every time.
Impulse, fake or unreachable COD orders ship anyway, then come back with forward and return freight on your bill.
"Where is my order?", "Can I change the address?", "How do I return this?" Each one means opening Shopify and the courier panel.
A failed delivery attempt leaves a short window to save the order. Without a quick call or message, it turns into an RTO.
Checking return eligibility, booking reverse pickups and rewriting listings for each marketplace take hours of copy and paste every week.
Workflows
Each one works from live order, payment and shipping data. Start with the one that costs you the most.
Answers order, delivery, return and exchange questions on WhatsApp, email and site chat, using live data from your store and courier.
Refunds, complaints and anything outside policy go to your team with the full context.
Every COD order gets a WhatsApp confirmation with a pay-now link, and a short AI call if there's no reply. Unconfirmed orders are held before dispatch.
You set the rules: which pincodes, order values and repeat customers skip the check.
When a delivery attempt fails, the customer is contacted within the hour to fix the address or pick a new date, and the update goes back to your shipping panel.
Orders that can't be saved are flagged early, so you stop paying for more attempts.
Return requests with photos are checked against your policy and the order date, reverse pickups are booked, and exchanges are created in the store.
Damage claims and edge cases go to a person before anything is approved.
Titles, bullets and descriptions are written from your spec sheet in each marketplace's format, along with size charts and FAQs for your own site.
Nothing is published until your team signs off.
A morning summary on WhatsApp or Slack: orders, COD share, RTOs, NDRs and ticket themes. Delivered customers get a review request at the right time.
Ask follow-up questions in plain English, like RTO by pincode last week.
Example workflow
One workflow, start to finish. For brands with a high COD share, this is usually the first build.
The order lands in Shopify or WooCommerce with a COD tag.
Within minutes the customer gets the order details, a confirm button and a pay-now link, with a small prepaid incentive if you offer one.
After the wait time you choose, a short call in the customer's language confirms the order.
Confirmed orders are released to your shipping panel. Cancelled ones never leave the warehouse. Unclear ones go to your team.
Tags, payment status and notes are written back, so support sees the full story.
The daily report shows which areas and order types still come back, so the rules get sharper over time.
Integrations
Connected through each tool's API. Nothing to migrate.
Already using a WhatsApp or support app? We connect to it rather than replace it.
Try it live
These demos use the same parts we put into a store workflow.
Customer messages are sorted and answered with a draft that a person approves before it is sent.
Try the enquiry demo →An AI agent takes a phone call in your chosen language and hands over to a person when it is unsure.
Try the voice demo →Ask a question in plain English, like which pincodes had the most RTOs, and get a table and chart back.
Try the data demo →FAQ
No. Many brands already run cart recovery and order updates through an app. We connect to what you have and build the parts it does not cover, such as NDR follow-up or policy-based returns.
Not unless you allow it. By default, refunds, cancellations of paid orders and anything outside your policy go to a person, with the order details attached.
Yes. Messages and confirmation calls can run in English, Hindi and major Indian languages, and reply in the language the customer uses.
For orders, inventory and listings, yes, where the seller APIs give access. Customer messaging on marketplaces follows each marketplace's rules, so automation there mostly covers listings, stock and reports.
A first workflow usually takes a few weeks. If a sale is coming, tell us the date on the first call and we will scope the build to it.
Contact
Tell us where orders or hours leak most after checkout. We will tell you honestly whether it is worth automating and what it would take.
Or email [email protected]